individuals who interact with our organisation. It explains what personal information we
collect and how we use it.
If you have any comments or questions about this notice, feel free to contact us at firstname.lastname@example.org
1. Personal data that we process
Data (key elements)
Arrange a home visit
Name, address, telephone number, e-mail
Consent, Legitimate interests – this information is necessary for us to Arrange a home visit
Enquiring about our organisation and its work
Name, email, message
Legitimate interests - it is necessary for us to read and store your message so that we can respond in the way that you would expect.
Name, address, telephone number, e-mail, property details and information about your energy supplier and energy usage
Consent, Legitimate interests – this information is necessary for us to help you reduce your energy bills. Your information will be stored and will not be shared with any organisation without the partnership without your explicit consent.
Making a donation
Name, email, address, payment information
Legitimate interests - this information is necessary for us to fulfill your intention of donating money and your expectation of receiving a confirmation message.
Subscribing to email updates about our work
Consent - you have given your active consent.
Website activity collected through cookies
Legitimate interests - it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your order before you have fully completed the process.
2. How we use your data
We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table in section 1. All calls are recorded for training and evaluation purposes.
For example, we may use your personal information to:
reply to enquiries you send to us;
handle donations or other transactions that you initiate;
where you have specifically agreed to this, send you marketing communications by email relating to our work which we think may be of interest to you.
3. When we share your data
We will only pass your data to third parties in the following circumstances:
you have provided your explicit consent for us to pass data to a named third party;
we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or
we are required by law to share your data.
In addition, we will only pass data to third parties outside of the EU where appropriate
safeguards are in place as defined by Article 46 of the General Data Protection Regulation.
4. How long we keep your data
We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.
Where data is collected on the basis of consent, we will seek renewal of consent at least every three years. Telephone recordings may be kept for up to one year.
5. Rights you have over your data
You have the following rights over your data:
Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).
You have the right to ask for rectification and/or deletion of your information.
You have the right of access to your information.
You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.
A full summary of your legal rights over your data can be found on the Information Commissioner's website. If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.
Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.
6. Cookies & usage tracking
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.